For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Mynt's Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.
For purchases made through Mynt:
30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
Long Warranty Time for Quality-Related Issues
We take care of all quality-related issues with a REPLACEMENT OR FULL REFUND – for 24 months on Massagers, and 12 months on all other products. Shipping costs included. Please note: Any provided shipping labels must be used within 20 days.
Personal information usage:
If you obtain service under this policy, you authorize Mynt to store, use, and process your flight log information and your contact information, including name, phone numbers, address, and e-mail address. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. In achieve these aims, you authorize Mynt to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose your information where required by law
1. What isn’t covered by the warranty?
- Purchases from unauthorized resellers
- Improperly operated devices
- Lost or stolen products
- Purchases made over limited warranty time (unless otherwise stated)
- Non quality-related issues (after 30 days of purchase)
- Free products
2. When does the warranty begin?
Warranty begins from the day you place your order.
3. How do I claim the warranty?
- Mynt offers amazing support for all of our products. Our friendly service representatives are always just a phone call or an email away. Please refer to the specific FAQs for your product and try all troubleshooting suggestions first.
- Call toll-free: 1 (800) 345-4615; Email: Support@HelloMynt.com.
- Technical Support and Service representatives are available Monday through Friday, 9am -5pm (PST).
4. What is a valid proof of purchase?
- An Amazon order number.
5. What if I don’t have any proof of purchase?
- If you made your purchase through an authorized Mynt Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
- If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
6. Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
7. What if I move overseas? Will my limited warranty still be valid?
No, the warranty is only applicable in the country your product was originally shipped to.
To receive support, please email Mynt Customer Support at Support@HelloMynt.com or call 1 (800) 345-4615 with the following information so that we may assist you further:
- A detailed description of the issue.
- An Amazon order number.
- Your shipping address.
- Email: Support@HelloMynt.com
- Phone: 1 (800) 345-4615, Mon-Fri 9am-5pm (PT)